The Challenge
A leading energy provider in the Republic of Ireland was facing challenges with its customer information system. They were using Oracle Customer Care & Billing (CC&B) 2.5v for customer information management and Salesforce for field activity management. The company wanted to upgrade its system to Oracle Customer Cloud Service (CCS) 2.9v to improve its functionality and provide better services to their customers. However, the transition posed several challenges.
- As it’s a decade legacy system, the availability of design documents and information related to business processes was limited. This posed a significant challenge as the team had to understand the existing system’s design and functionality to ensure a smooth transition.
- The company had to ensure that the process updates did not have an adverse impact on current business processes.
- The team had to analyze all existing and upcoming design documents to reduce the use of Java-dependent components.
- The team had to ensure that the new build process would be executed successfully in the Oracle Customer Cloud Service environment.
Our Solution
NewVision provided a comprehensive solution to overcome the challenges and ensure a smooth transition to Oracle Customer Cloud Service. The solution included the following steps:
Our team conducted an in-depth analysis of all existing and upcoming design documents to minimize the use of Java-dependent components. This was done to ensure that the system was compatible with Oracle Customer Cloud Service.
The team leveraged base components and processes to reduce dependency on custom components, resulting in Oracle Customer Cloud Service-compatible solutions.
The team had to analyze all existing and upcoming design documents to reduce the use of Java-dependent components.
The team had to ensure that the new build process would be executed successfully in the Oracle Customer Cloud Service environment.
Output
20
25
30
Seamlessly upgraded the processes from CC&B v2.5 to CCS
