A leading energy provider in the Republic of Ireland was facing challenges with its customer information system. They were using Oracle Customer Care & Billing (CC&B) 2.5v for customer information management and Salesforce for field activity management. The company wanted to upgrade its system to Oracle Customer Cloud Service (CCS) 2.9v to improve its functionality and provide better services to their customers. However, the transition posed several challenges.
- As it’s a decade legacy system, the availability of design documents and information related to business processes was limited. This posed a significant challenge as the team had to understand the existing system’s design and functionality to ensure a smooth transition.
- The company had to ensure that the process updates did not have an adverse impact on current business processes.
- The team had to analyze all existing and upcoming design documents to reduce the use of Java-dependent components.
- The team had to ensure that the new build process would be executed successfully in the Oracle Customer Cloud Service environment.