Delivering Reliable Cloud, Application, and Digital Workplace Solutions through AI-Driven Managed IT Services Built on ITIL Best Practices.
Enterprises often struggle with fragmented IT support, inconsistent service quality across geographies, rising costs, and a reactive approach to incidents. These challenges lead to downtime, compliance risks, and added pressure on IT teams.
NewVision tackles these issues with a proactive, AI-powered IT operations framework. Through automation, continuous monitoring, and a global follow-the-sun model, support becomes predictive and seamless across time zones.
Struggling with system upkeep? Discover how GenAI-powered IT operations can free your team to focus on what matters.
Digital IT Operation Services
Application Managed Services
Keep business systems running without disruption through reliable oversight and continuous enhancement. Ensure your applications support growth instead of slowing it down.
Infrastructure Managed Service
Strengthen the core of your IT landscape with round-the-clock care. Maintain stability, security, and efficiency while reducing operational risks.
Digital Workplace
Enable a connected and future-ready workforce. Deliver seamless employee experiences with smart, secure, and user-centric workplace management.
IT Operations
Move from reactive firefighting to proactive value creation. Our managed IT operations ensure smoother processes, faster resolutions, and greater business confidence.
Seamless Transition to Value Creation:
The NewVision Approach
We prepare the business for a digital-first future with a structured approach for zero disruption and embed automation and GenAI from day one. The foundation of value creation is built on the following four pillars.
Discovery & Knowledge Transfer
Understand the current IT landscape, business priorities, and dependencies through systematic knowledge capture.
Revalidate with Stakeholders
Through extensive interactions and questionnaires, revalidate assumptions and get clarifications.
Risk-Controlled Execution
Design and implement a solution with phased handovers; checkpoints to ensure a seamless transition.
Value Creation & Continuous Improvement
Embed automation, governance; continuous improvement and cost-reductions with GenAI-driven insights and best practices.
Struggling with system upkeep? Discover how GenAI-powered IT operations can free your team to focus on what matters.
NewVision’s GenAI-Powered IT Operations
Reimagine IT support with intelligent automation to enhance experience and drive efficiencies at speed.
Incident Management
Proactively detect, classify, and resolve issues by analyzing system data.
24×7 Intelligent IT Support
Self-service chatbots handle queries to improve experience & lower costs.
Empowered Support Staff
Agents assisting teams with notifications & insights.
Knowledge Management
Tools to automate the creation and upkeep of IT knowledge bases.
Root Cause
Analysis
Analyze incidents and logs to quickly identify patterns in the early stages.
Success Highlights
ServiceNow Reimplementation with Domain Separation:
Enabling Revenue Growth and Operational Excellence for MSP
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