At NewVision, we are committed to building a culture of trust, accountability, and transparency. This Grievance Redressal Policy provides a structured and centralized approach to address concerns raised by employees, partners, and external stakeholders in a fair, confidential, and timely manner.
Grievance Redressal Policy
Who Can Raise a Grievance
This policy applies to:
Employees (full-time, part-time,
contractual)
Consultants and
third-party associates
Vendors and
partners
Clients and other
external stakeholders
What Constitutes a Grievance
A grievance refers to any concern or dissatisfaction related to:
- Workplace conduct or behavior
- Organizational policies or decisions
- Discrimination or harassment
- Business interactions or engagements
- Intellectual property, including unauthorized use or disputes related to code, frameworks, or other proprietary assets
- Contractual or commercial disagreements
- Any work-related or business-related issue impacting individuals or stakeholders
What is Not Considered a Grievance
The following may not be considered as grievances under this policy:
- Routine operational queries or support requests
- Matters already covered under contractual agreements or ongoing legal proceedings
- Performance evaluations or business decisions made in line with organizational policies
- Anonymous or insufficiently detailed complaints that cannot be reasonably reviewed
- Issues that are malicious, frivolous, or raised with the intent to misrepresent
This includes concerns related to legal, ethical, operational, or contractual matters.
Such matters may be directed to the appropriate channels where applicable.
Grievance Redressal Process
NewVision Software follows a centralized approach to handle grievances:
In cases requiring extended review, the concerned individual will be informed accordingly.
All grievances are reviewed and directed to the appropriate internal authority for resolution.
Our Commitment
We are committed to:
Handling all grievances with
fairness and impartiality
Maintaining strict confidentiality
throughout the process
Ensuring no retaliation
against individuals raising
concerns in good faith
Grievance Officer
Individuals who have any grievances, questions, or concerns may contact our
designated Grievance Officer:
| Name : | Neelanjana Chakravarty |
| Organization : | NewVision Softcom & Consultancy Pvt. Ltd. |
| Email : | grievance@newvision-software.com |
| Address : | NewVision Softcom & Consultancy Pvt. Ltd., Pune, Maharashtra, India |
The Grievance Officer serves as the central point of contact for all concerns, including those related to workplace matters, business interactions, intellectual property, contractual issues, and personal data or Sensitive Personal Data or Information (SPDI).
All grievances submitted through this channel are reviewed and routed to the appropriate authority. Where required, concerns are escalated internally to ensure fair and timely resolution.
The above details may be updated from time to time. Please refer to this page for the latest information.
Raise a Grievance
To report a concern or raise a grievance, please write to:
All grievances will be handled with seriousness, confidentiality, and respect.
Policy Governance
This policy may be reviewed and updated periodically to ensure alignment with organizational practices, regulatory requirements, and industry standards.
